Coronavirus (Covid-19)

 

Your safety is our top priority at Elswick Family Practice and with the current Coronavirus outbreak we are looking at the way we work so that you can still get the help you need. Please read the following carefully.

  • As of now all face to face appointments with GP's and Advanced Nurse Practitioners will be changed to telephone calls. Please be assured you will still see a doctor or nurse if they think it is necessary.
  • Reception staff have been instructed by the GP's to ask simple questions about your symptoms, this is to ensure you speak to the most appropriate person.
  • Our reception staff are working around the clock to contact those patients who have upcoming appointments to advise them of these changes.
  • If you have have an upcoming appointment and have not already been contacted by a member of staff please do not call the surgery, we will be in touch as soon as possible.
  • We urge our patients NOT to attend the surgery unless a clinician has asked to you come along. If you want to order your prescription we would ask that you do this either by telephone (select option 1) via online services or email  us at elswickfamily.practice@nhs.net
  • For routine administration requests such as sick notes, general advice or test results we advise you to use our e-consult system which can be found on the front page of this website.

As most of you are aware guidance around this virus is changing constantly and we will keep you all updated as the situation changes.

Lastly, from Elswick Family Practice we would like to thank all of you for your patience during this difficult time.

We apologise for any inconvenience but this is beyond our control and our main priority at this time is to keep staff and our patients safe.

Please continue to follow the government and 111 online advice.

https://111.nhs.uk/service/COVID-19/ /

NHS 111 Online - About Coronavirus

Please see a patient leaflet for those isolating at home with COVID or suspected COVID.

https://www.england.nhs.uk/coronavirus/publication/suspected-coronavirus-covid-19-important-information-to-keep-you-safe-while-isolating-at-home/

See the source image

EXEMPTION NOTES:

Just to let you all know as we have received many requests at the surgery, we are not providing letters stating that people are exempt from wearing facial coverings/masks. If you do have a medical condition preventing you from wearing a face covering please refer to national guidance.

Please click on the link below which will allow you to print out an ‘exemption card’ which can be used on public transport.
https://www.nexus.org.uk/journey-assistance-cards



 



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