Appointments

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When you ask us for an appointment, if it's for something that can wait we will give you an appointment for a day in the future. If you need to speak to someone that day - one of our clinical team will call you to talk about the problems you are experiencing that day. Reception will ask you what your problem is so that we can get you the appropriate service for your needs.

We will never turn away a poorly child under 12 or an elderly or frail patient.

On the day Access for Children

Same day help for your poorly child. If you child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A&E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children. Ask you GP for a copy, or view it online here https://www.newcastlegatesheadccg.nhs.uk/wp-content/uploads/2017/02/Little-Orange-Book-v3-with-searchable-index.pdf

When we are fully booked up

Patients who need to be seen urgently on the same day can access additional appointments at local treatment centres with a GP once the surgery is full. To book an appointment, please contact the surgery and we can book into these appointments. Once they are full you will be asked to telephone 111 stating you require an appointment at the EXTENDED ACCESS HUB, 111 will then ask you a series of questions about your condition and, where appropriate, book you an appointment at your nearest treatment centre.

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Trained staff are available at all times. Please ask at reception for details or see a notice in the waiting room.

Telephone Consultations

To assist with increasing demand for appointments we now offer telephone consultations. If you don’t think a visit to the surgery is necessary but you require advice from a GP you can phone the surgery and ask for a telephone consultation. One of the GP's will ring you back to discuss your problem. You will be given an approximate time as to when the GP will call you back.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website